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Preparing for your appointment

Arriving to your appointment

If it’s your first time at our clinic, please visit this page to familiarise yourself with our location and parking options. Please arrive 5 minutes early to your appointment to complete an intake form.

If you are more than 10 minutes late, we may not be able to see you and you could lose your deposit. If you are running late please give us a call or a text so that we can try to find ways to accomodate you without having to reschedule.

Consultation Appointments

For medical consult appointments, no special preparation is required. Any side effects or risks of treatment will be discussed during the consult. If you think you may potentially like to get treatment at your consultation please follow the instructions below.

Injectable Treatments

For medical or cosmetic injectables appointments please wear no make-up (if possible) and avoid alcohol, fish oil and ibuprofen for 48 hours prior (to reduce bruising risk).

Skin & Laser Treatments

  • Avoid UV (sun) exposure for 2 weeks prior to treatment. 
  • Apply SPF 50+ daily.
  • Discontinue use of any retinoids 5 days prior to treatment, unless advised otherwise.
  • Prep for Chemical Peel & Skin Microneedling: use AHA/BHA for 2 weeks or 4 weeks for darker skin types.
  • Any raised lesions CANNOT be treated with Laser unless written approval is received by your doctor.
  • Do not use fake tan on the area being treated for 2 weeks prior to treatment.
  • Areas treated with botulinum toxin or dermal filler must be completely healed (no swelling, bruising, redness or discomfort).
  • If there’s visible or dark hair present in the treatment area, please shave it before treatment.
  • Do not have facial waxing or laser hair removal (anything that will cause trauma to the skin) 48-72 hours before treatment.
  • If you’re on antibiotics you will need to wait at least 2 weeks after completing your course.

Treatment Risks

Please familiarise yourself with the risks associated with your treatment.

Anti-Wrinkle/ Muscle Relaxant

Possible risks and side effects.

  • Chance of bruising – Usually minor and can be concealed with makeup. We can also use a laser to fade the bruise quickly.

  • Swelling, redness and soreness over injection sites. Usually, fade within 1 hour but can last a few days in rare cases. There is an extremely rare risk of allergic reactions.

  • Chance of temporary facial asymmetry (like brow spocking) – can be quickly fixed at no extra cost to you.

  • Chance of heaviness in brow when forehead is treated – often in those with excess skin around the upper eyes – we can adjust the dosage and injection points to manage this.

  • Risk of smile flattening, an uneven smile, or dry eyes when treating around the lower part of eyes (lower crow’s feet). Can be reduced by using lighter doses there.

  • 1 in 100 risk of headaches or fatigue – usually resolves a day but rarely can persist for up to 2 weeks.

  • 1 in 5000 risk of temporary eyelid droop or dry eyes. May occur when treating frown or around the eyes. Avoid pressing on your face for 6 hours to reduce risk.

  • 1 in 100,000 chance of a skin infection – treated with antibiotics.

  • Duration of results is on average 3 months can be significantly shorter or longer depending on your physiology. We cannot guarantee how long the therapeutic effect will last.

  • There is the risk you may not like your results. The final outcome cannot be predicted with 100% certainty due to individual variations in muscle configuration and drug response. We cannot offer refunds but are able to offer retreatment (review) or adjustments at no charge. The effects of botulinum toxin type A cannot be reversed but will wear off over time. If you are not satisfied with the result, we will do our best to work with you to reach a good outcome. 

  • There is a limit of 1 complimentary retreatment (review) session after each paid treatment. Any adjustments or refinements are limited to 10% of the initial amount used. After this, a charge will apply to cover costs.

Dermal Filler

Possible risks and side effects.

  • Swelling is very common and often worse in the 2 days after treatment, it will subside over the following week. This is most noticed in the lips and jaw areas. If swelling is an issue we can prescribe medication to reduce this. Your results can appear asymmetrical while still swollen. There is a rare risk of fillers or local anaesthetics causing allergic reactions.

  • Bruising and tenderness are common and can last for about a week. Bruises can be concealed with makeup or faded with our laser.

  • Risk of dermal filler migration to adjacent areas – this is common in lips and nasolabial folds due to the tension and movement in these areas. We can dissolve any migrated filler.

  • Around the eyes, there is a risk of puffiness or blue tinging. Filler can be dissolved to reverse this.

  • Risk of small lumps. Usually due to muscle movement but can be from an immune reaction. Massage may fix this or filler can be dissolved. 

  • 1 in 100,000 chance of a skin infection – easily treated with antibiotics

  • 1 in 100,000 risk of filler blocking an artery. This needs to be dissolved or it can lead to soft tissue death. One in every five million cases may be at risk of permanent vision loss in one eye or stroke-like symptoms. We take every care to minimise the risk but there is still some risk. Careful injection technique and usage of a cannula greatly reduces (but does not eliminate) this risk. Certain areas are at higher risk for this complication (such as around the nose, brow, temples, brows and forehead).

  • There is the risk you will not like your results – each person is different and results will vary. It is not possible to predict the final outcome with 100% certainty. We cannot offer refunds but filler can be reversed with hyaluronidase (dissolver) if you don’t like the outcome or change your mind (this is free of charge). Any adjustments or refinements are limited to 20% of the initial amount used. After this, a charge will apply to cover costs.

  • Dissolving filler will cause temporary filler tissue deflation, hollowness or wrinkling and can impair skin appearance. This is expected to go back to normal within 2 to 3 weeks. We can reinject fillers after 2 weeks. Using hyaluronidase has a rare risk of anaphylaxis or allergic reaction.

Skin & Laser

Possible risks.

  • Chance of bruising or temporary discolouration when treating blood vessels. This is seen more with larger blood vessels like leg veins.

  • Swelling, redness and soreness over the treated area. Usually resolves over 1 to 7 days.

  • Rare risk of burning to the treated area.

  • Chance the skin issue or blood vessel will not fully resolve or may not respond to treatment. 

  • Risk that skin issue will recur. Skin is a living tissue and unwanted blood vessels or skin lesions or spots can grow back over time.

  • Risk of post inflammatory hyperpigmentation (PIH) with any treatment that delivers heat to the skin. This is a higher risk if you have darker skin or have a history of skin pigment issues. We will assess your risk and take precautions to minimise this risk.

  • 1 in 100,000 chance of a skin infection – treated with antibiotics.

  • Duration of results is on average 3 months can be significantly shorter or longer depending on your physiology. We cannot guarantee how long the therapeutic effect will last.

  • There is the risk you may not like your results. The final outcome cannot be predicted with 100% certainty due to individual variations in skin configuration and therapy response. We cannot offer refunds but are able to offer retreatment or adjustments at no charge. If you are not satisfied with the result, we will do our best to work with you to reach a good outcome.

  • There is a limit of 1 complimentary retreatment session after each paid treatment if deemed appropriate.

After your appointment

Please read our aftercare guide here for advice following injectables or laser treatments.

See our privacy policy and other policies here.

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